Training Courses

Emotional Intelligence for Teenagers

Learning how to become emotionally literate is one of the best investments that human beings can make for themselves, their family and their future. Many of today’s young people experience overwhelming anxiety, feel intense depression and often have to deal with stress and pressure, sometimes edging beyond that of an adult.

Nurture their Nature

In general, the more positive your self-esteem, the more successful you will be at dealing with life. The same holds for your children. The more positive their self-esteem, the more confident and proud they will be. They will try harder, be happier and have greater self-respect. They will make friends easier and will be more giving. Children with positive self-esteem are more secure and loving than children with negative self-esteem. Negative self-esteem is related to low self-confidence, insecurity, underachievement, anxiety, depression, acting-out behaviour, sleep problems and being a loner.

Presentation Skills

This course will enable you to prepare and deliver powerful presentations that will increase your professionalism and effectiveness. You will learn practical tips and techniques for planning your key messages, structuring your delivery and creating an interesting and entertaining presentation. This is a highly practical course where participants are required to give multiple presentations to the group.

Interpersonal Communication

The importance of good interpersonal skills in the workplace cannot be underestimated. The ability to build rapport and trust, to present oneself and one’s ideas with clarity and professionalism and to be able to handle challenging situations is invaluable leadership training. A little time spent working on your interpersonal skills will pay huge dividends.

Effective Meetings

This is an essential Leadership course. Meetings are a key tool in the successful management of business activities. All too often time and effort is wasted, by calling and attending meetings, which are not well planned, have no clear purpose and where attendees fail to participate in making decisions.

Customer Service Frontline Skills

We provide more than a list of dos and don’ts. This is a programme designed to help all customer-interacting employees, team leaders, supervisors and managers to improve their customer engagement skills. Benefits are happier customers who keep coming back, better reputation, improved morale, better teamwork, reduced complaints, good staff retention, continuous improvement and boost profits.

Individual Mentoring

Mentoring is a great way to progress a person’s professional and personal development and helps to create a more productive organization. Individual Mentoring teaches you the skills you need for a happy and successful career. A mentoring programme is developed to suit the individual by, firstly selecting a suitable Mentor for the mentee and then designing a programme to achieve the desired outcomes.

Foundation of Emotional Intelligence

Impact Mentorship is fully dedicated to emotional intelligence development and our courses are grounded in current science, and made practical and simple to understand. We don’t “just talk” about emotional intelligence, we use a robust methodology to make it transformational. This Emotional Intelligence Course will provide the participant with the ability to recognize and manage their behaviours, moods, and impulses and give them a clear understanding in Emotional Intelligence (EI) skills and the damage of emotional incompetence.

Leading with Emotional Intelligence

Emotional Intelligence (EI) is the set of skills that distinguishes outstanding leaders, high performance teams and personal effectiveness. This course offers you an opportunity to accelerate your personal leadership potential and excel in your increasingly difficult and complex leadership roles. You will develop a clear understanding of the consequences of your behaviour, an increased ability to size up interpersonal situations, so that you can plan appropriate actions. You will develop higher self-esteem, better self-control and social awareness.

Self-Awareness

Self-awareness is one of the most important qualities that you can have. This workshop is highly active, brain-based, and experiential.

Stress Management

This course is much more than a stress-management programme. The principles and techniques participants learn are essential for successful leadership, self-mastery, focus, and ability to work effectively with others. Benefits to the company include: Fewer staff sick days – Lower staff turnover – Better customer care due to improved morale – More efficient staff performance.

Conflict and Anger Management

By the end of the course you will be able to recognize how anger and conflict affects your body, your mind and your behaviour and the financial effect it has on a business. You will be better able to control your own emotions when faced with other peoples’ anger. You will understand what conflict is and how it can escalate. You will be able to develop effective techniques for intervention strategies, strengthen staff trust and morale and become more confident in your ability to manage conflicts to enhance productivity and performance.

Assertive Skills

Assertive communication can strengthen your relationships, reducing stress from conflict and providing you with social support when facing difficult times. This course will build your confidence and self-esteem. You will be able to avoid manipulation by others, deal with criticism and understand your rights and respect the rights of others.