Duration - 2 days
If conflict is not handled effectively, the results can be damaging. Conflicting goals can quickly turn into personal dislike. Teamwork breaks down. Talent is wasted as people disengage from their work. And it's easy to end up in a vicious downward spiral of negativity and recrimination.If you're to keep your team or organization working effectively, you need to stop this downward spiral as soon as you can.
Course Content
- The importance of how we present ourselves through verbal and non-verbal communication.
- Maintain self-discipline by controlling your impulses
- Use the appropriate rules for your company culture
- Understand the background and culture of emotional intelligence among the people in your organization
- Identify early warning signals of the unnecessary rising of conflict and build a sound understanding of the main causes of undue conflict
- Setting boundaries for others
- Presenting a clear message
- Closing conversations and giving clear instructions
- Gaining an increased confidence and projecting authority
- Handling difficult people and situations
- The Art of Saying No and recognising aggressive and submissive behaviour
- Giving feedback and practicing appreciation
- Strike a personal emotional balance to boost your team’s productivity by managing your personal energy, anger and frustration as well as avoiding career limiting exercises
- A discussion on respect, Responsibility/Accountability, wasteful conflict that interferes with the work of the team.
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