Duration - 2 days
Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalized action plan to further develop your assertiveness skills.
Working relationships will be enhanced. Teamwork improves. In addition, self-esteem and confidence will increase and you are likely to feel less stress and more control.
Course Content
- Considering critical attributes of assertive behaviour. Identifying your own behaviour
- Identifying characteristics of non-assertive behaviour. Why is it not easy to interact assertively with others. Mistaken traditional assumptions and countering them with assertive rights
- Responding appropriately to manipulation or bullying
- Assessing the impact of organizational culture
- Raising self-awareness
- The role of personal history and faulty thought patterns
- Exploring how identity, fear and habits impact results
- Enhancing your ability to respond to conflict
- Recognizing your conflict style as a factor in assertiveness
- Considering the role of Emotional and Social Intelligence
- Witnessing the dynamics of constructive and destructive interactions
- Developing options to respond productively
- Giving up blame and focusing on solutions.Seeing the win-win potential of cooperation
- Finding the root cause through effective questioning
- Deflecting criticism and personal attacks
- The actions you can take to improve assertiveness
- An assertive interaction model Planning successful outcomes
- Assertiveness techniques to use Giving and receiving structured feedback
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