Duration - 2 days
Whatever your goals in life may be, your success depends on your ability to communicate. Individuals who can verbalize their ideas – so that they are heard, understood and acted upon – possess one of the primary qualities of leadership. This program is designed to develop the speakers’ confidence and leadership skills as well as teach speaking skills in a NON-THREATENING, friendly, workshop format.
The key to the success of this course is active participation. People learn best by doing. No method of skill development can match the power of actually experiencing what you’re learning.
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Duration - 2 days
Building Emotional Intelligence skills creates new levels of peak performance for individuals, teams and the entire organization. It increases personal productivity, improves communication and improves work/life balance. Make faster, better decisions, influence others, resolve conflict constructively and reduce stress and worry.
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Duration - 2 days
If conflict is not handled effectively, the results can be damaging. Conflicting goals can quickly turn into personal dislike. Teamwork breaks down. Talent is wasted as people disengage from their work. And it's easy to end up in a vicious downward spiral of negativity and recrimination.If you're to keep your team or organization working effectively, you need to stop this downward spiral as soon as you can.
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Duration - 1 day
One of the most important skills for managers or those with management potential is the ability to communicate effectively. This programme will enable delegates to assess their approach to communication and to develop the interpersonal skills required to communicate successfully
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Duration - 2 days
Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. In this course, you gain the knowledge and skills to proactively and effectively apply appropriate levels of assertiveness in a professional environment. You also design a personalized action plan to further develop your assertiveness skills.
Working relationships will be enhanced. Teamwork improves. In addition, self-esteem and confidence will increase and you are likely to feel less stress and more control.
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Duration - 1 day
Meetings are a key tool in the successful management of business activities. All too often time andeffort is wasted, by calling and attending meetings, which are not well prepared, have no clear purpose and where attendees fail to participate in making decisions.
This Effective Meetings training course aims to assist in dealing with those aspects which inhibit the effectiveness of meetings and emphasize the best practices which make meetings successful.
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Duration - 2 days
Our stress management training enables delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. This course benefits anyone who needs to learn the fundamentals of dealing with the 'stressors' that affect our wellbeing and confidence. This course benefits anyone who needs to learn the fundamentals of dealing with the 'stressors' that affect our wellbeing and confidence.Senior/junior managers, directors, administrators, customer service professionals and technical staff have benefited from attending our course
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Duration to be discussed
Leadership development programs can make the difference in good leaders and great ones. Research indicates that the number one reason employees say they leave their jobs is "my manager." Many times managers are not equipped with the requisite skills to lead people. They are good managers of "things" but not always good leaders of "people."
We work with your organizational leaders to design programs that help leaders inspire, encourage, coach and develop others. We also design programs to help the organization get better results.
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Duration - 1 day
Create the right impression of yourself and your company and present an image of total customer care and to clearly understand how customers form their first impression. Communicate confidently and handle customer visits and calls with courtesy, enthusiasm and friendly efficiency. To project professionalism, manage difficult and aggressive customers, and resolve problems.
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